Frequently Asked Questions

With our products we offer sophisticated software and high-quality hardware equipment. If you have questions or problems concerning your Sonic Core products, we would like to support you at the best. We have assorted the most frequently asked questions and answers at this point. If you do not find an answer here, please contact us at support@soniccore.de

You can help us processing your request promptly by sending an exact but brief description of your problem as well as the serial number of your DSP hardware.

General / Miscellaneous

Topics: Registration, Ordering, Store, Repairs

Our store is integrated with PayPal services to ensure secure transactions. At the PayPal gateway you will be able to pay with your PayPal account or with a Credit Card. You don’t need to have a Paypal account if you want to pay with a Credit Card. We use Paypal only as a CC (credit card) Gateway processor. Eventually at the checkout you can select to pay via bank transfer.

The license key will be sent to the email you have registered at our Store during the checkout process as soon as we receive your payment. This may take up to 24 hours. If you still haven’t received your activation code after 24 hours, please check your SPAM, promotion or trash folder in your email application.

All prices on Sonic Core product pages and the store include VAT. If you are in an EU country that charges VAT, the appropriate VAT amount will be calculated thus the final price will be displayed and eventually added to your order during checkout.

As of January 2015, all companies selling products into the EU are required to charge VAT for online sales of downloadable software based on the customer’s location, rather than the seller’s location. To comply with this requirement, we now display prices including country rate for all the nations of the EU.

We understand that different VAT rates result in a higher end price for different EU customers, however please note that our base prices have not increased and are always the same.

To comply with this new regulation Sonic Core must now collect VAT at the customer’s local VAT rate in each of the nations of the EU.

Sonic Core is simply meeting the EU requirement to charge VAT tax on products sold into the EU. This is regulated on a government level.

When VAT tax conversion costs are removed, the base price is always the same.

Just enter your valid VAT ID into the VAT ID field during checkout. After the system verifies that the ID is valid, VAT will be taken off your order.

Our Customer Service is located in the USA (West Coast). Office, Production and Repair are located in Germany. Since we operate worldwide, our response time to your request depends on the time zone. Preferring being contacted by email to support@soniccore.de enables us to be available almost 24 hours. If you want to call, please find our up-to-date phone number at our contact page.

Yes. Discussions, ideas and answers related to the SCOPE DSP AUDIO PLATFORM you can find at PlanetZ.

A registration of your DSP hardware is required to receive your activation key (keyfile) for SCOPE Software and Plug-Ins. More information on registration can be found here.

Yes. You can use the current Sonic Core SCOPE software as well as your plug-ins with older Creamware PCI boards. More information on registration can be found here.

If you want to use an older software version of Creamware (SCOPE v4.5 and earlier), you can request the activation keys from us. Please understand that we can no longer provide support for these software versions. Update your SCOPE DSP hardware by our latest SCOPE software to enable us providing effective and free support.

Information related to this topic you can find here.

SCOPE Software & Plug-Ins

Topics: Versions, Updates, Drivers, Compatibility
No. Version 6 has been available as SDK (Development Kit) only, not as Application Software.

SCOPE Application Software v5.1 is the first version running on 64 bit versions of Windows. It is recommended to use latest available version that you can purchase and download at the Scope product page.

Getting the error message “Cannot start the SCOPE appliction! (E0001A)” when lauching the SCOPE software indicates incompatible or missing activation keys (keyfile). Please contact our Support for help. More information related to this topic you can find here.

Yes. Please take care to uninstall your SCOPE v4 or rename the application root folder, since a project file refers to the Plug-ins folder. Uninstalling or renamimg enables SCOPE v5 to refer to the Plug-Ins coming with this version.

Support for discontinued products provided by former Creamware GmbH cannot be guaranteed. You can use the current Sonic Core SCOPE software as well as your plug-ins with older Creamware PCI boards. Update your SCOPE DSP hardware by our latest SCOPE software to enable us providing effective and free support.

Typically all our products have their download links at their product pages. Each product can be found in our Store.

Alternatively you can login to My Account and browse through the history of your orders. Each order contains a link to a specific product that you purchased from us.

Or you can search in your email inbox. All orders and product links were sent to the email address that you registered with our Store.

XITE-1 hardware

Topics: System specs, measurement etc.

What is the difference between the two XITE-1 models? XITE-1 comes with 18 SHARC processors while XITE-1 D comes with 10 SHARC processors. The 10 processor XITE-1 D is a workhorse of modern processors, providing studio owners the power to run usual-sized mix or recording sessions. The 18 processor XITE-1 model is the perfect for Scope power users, providing professionals, engineers, artists and musicians maximum power on a large scale.

Yes. Measurement and Assessment were done by Professional Audio Magazine https://www.professional-audio.de/

Find the screenshots below.

Down to -108 decibels, the process curve for the converter linearity is drawn as with the ruler. Silent signals are accurately captured.

Without the ASIO interface, there is a latency of one millisecond between XITE-1 and the computer. A fantastic value that puts many other interfaces in the shade.

The FFT spectrum for the microphone level shows a completely smooth noise level at -100 decibels, an excellent value. Same for the Hi-Z operation. (Peak: Input signal 1kHz)

The common mode rejection is excellent, too. In the relative range, the process curve is below -80 decibels and rises to still very good -70 decibels only in the bass.

CUTmaster, tripleDAT and EasyCUT

Topics: Radio Broadcasting and Audio Editing Products

Development and distribution of the CLAN products CUTmaster, EasyCUT, MasterCard and CUTbase are discontinued. The last released Software you can find here.

Similar products are provided as trackCaster, ClipCaster and EventDriver by Drenkelfort Audio.

Development and distribution of tripleDAT are discontinued. The last released Software you can find here.

A similar product is provided as trackCaster by Drenkelfort Audio.

Yes. The trackCaster software provided by Drenkelfort Audio is able to load CUTmaster and tripleDAT arrangements. More Information you can find here.

Discontinued Hardware Products

Topics: ASB Synthesizers, NOAH, A16
Support for discontinued products provided by former Creamware GmbH cannot be guaranteed. Update your SCOPE DSP hardware by our latest SCOPE software to enable us providing effective and free support. For ASB, NOAH and other discontinued products please follow the hints at Discontinued Products.

The SCOPE DSP PCI Boards are discontinued, as well as the STDM cable to link multiple of these boards. A construction manual for manufacturing a STDM cable is avalable for downloading:

construction-manual-stdm-cable.pdf

Production and distribution of the ASB synthesizers are discontinued. However, all of the ASB hardware synths are available as virtual SCOPE DSP Plug-Ins.

More information related to this topic you can find here: Discontinued Products.

The A16 is equipped with balanced inputs and outputs. The levels can be adapted to various standards via the DIP switches on its rear panel. The analog inputs can be set in groups for an input sensitivity of either -10dBv or +10dBv. The same applies to the analog outputs.

More information related to this topic you can find here.

Haven't found what you were looking for ?
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